Privacy Policy
Effective date: April 20, 2026
Last updated: June 5, 2026
Zenscape Labs ("Zenscape Labs," "we," "us") operates the Zen Ten Match mobile and web game (the "Service"). This Privacy Policy describes what information we collect, how we use it, and the choices you have. By using the Service you agree to the practices described here.
1. Information We Collect
a. Account information
Zen Ten Match can be played without an account. If you choose to create one, we collect:
• Email address (for magic-link or email/password sign-in).
• If you sign in with Google, your Google account email, name, and profile picture URL.
• An internal, randomly generated user ID.
b. Gameplay and progress data
• Game sessions, scores, win streaks, daily-puzzle results, missions, badges, and preferences (theme, music/SFX/haptics toggles).
• When signed in, this data syncs to our backend so it is available across devices.
c. Purchase data
• We use RevenueCat to process in-app purchases (e.g., Zen Pass). RevenueCat and the Apple App Store / Google Play store receive transaction data. We do not receive or store your payment card number.
d. Device and usage information
• Device type, operating system version, app version, language/region, and usage events (e.g., which screens are opened, game completions). Usage events are associated with your internal user ID — not with your name or email.
• Crash reports and diagnostic information when the app encounters an error.
• On Android, your advertising ID (AAID) is used by our ad partner to serve ads (interstitial and rewarded video). You can reset or limit this ID in your device settings.
2. How We Use Information
• Run the game and save your progress.
• Sync your data between devices when you are signed in.
• Process in-app purchases and verify entitlements.
• Serve and measure advertisements.
• Detect crashes, debug issues, and improve stability and performance.
• Send the optional daily-streak reminder (only if you opt in).
• Comply with legal obligations and enforce our Terms.
3. Service Providers We Share Data With
We share the minimum data needed with the following processors. Each is contractually required to protect your information.
• Supabase — authentication, cloud database, and asset hosting.
• RevenueCat — in-app purchase receipt validation.
• Google AdMob — rewarded video ads (Android and iOS).
• PostHog — product analytics.
• Sentry — crash and error reporting.
• Resend — sending optional email streak reminders (web only).
• Netlify — hosting the web version of the game.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
4. Advertising
Zen Ten Match shows ads via Google AdMob: occasional interstitial ads before a new game starts, and optional rewarded video ads that play only when you tap a "Watch ad" button. Ads never interrupt a puzzle in progress, and purchasing a Zen Pass removes all ads. AdMob may use your advertising identifier and limited device information to select and measure ads. You can learn more at policies.google.com/technologies/ads.
If you are in the European Economic Area, the United Kingdom, or another region where consent is required, we ask for your choice before any ads load, using Google's User Messaging Platform. Your choice determines whether you see personalized or non-personalized ads. It is remembered on your device, and you can review, change, or withdraw it at any time from within the app under Settings → Ad Privacy Options.
5. Children
Zen Ten Match is intended for a general audience. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
6. Data Retention and Account Deletion
We keep your account and gameplay data for as long as your account is active. You can delete your account and associated data at any time directly in the app (Settings → Account → Delete Account — deletion is immediate and permanent; see zentenmatch.com/delete-account for step-by-step instructions), or by emailing support@zentenmatch.com. We complete emailed requests within 30 days of verification, except where we are required to retain records for legal or fraud-prevention purposes.
7. Your Rights (California and Other Jurisdictions)
Depending on where you live, you may have the right to access, correct, delete, or receive a portable copy of your personal information, and to opt out of "sales" or "sharing" of personal information as defined under the California Consumer Privacy Act (CCPA/CPRA). We do not sell personal information. To exercise any right, email us at support@zentenmatch.com. We will not discriminate against you for exercising these rights.
8. Security
We use industry-standard safeguards including TLS in transit and access controls on our backend. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9. International Users
Zenscape Labs is based in the United States. If you use the Service from outside the United States, your information will be transferred to and processed in the U.S.
10. Changes to This Policy
If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app.
11. Contact
Zenscape Labs, a trade name of Story Entertainment, Inc.
Email: support@zentenmatch.com